When Germanwings Flight 9525 crashed March 24 in the French Alps, Lufthansa chief executive Carsten Spohr proved himself a capable crisis manager. I know exactly the kind of challenges a chief executive faces in such extraordinary situations.
In 1991 I was owner and head of Lauda Air when one of our planes, a Boeing 767-300ER, crashed after takeoff from Bangkok to Vienna.
The worst disaster in Austrian aviation history killed 223 people after the thrust reverser activated in flight due to an error in building the plane.
The most important in such a catastrophe is not to react, but to act. When news media speculate and spread rumors, the human and business catastrophe grows even bigger.