Parcel Services

Hermes Delivers the Goods

Hermes has had a good year.
  • Why it matters

    Why it matters

    Amazon’s recent entry into the parcel delivery market is forcing established firms to rethink their costs and strategies.

  • Facts


    • During the Deutsche Post strike over the summer, 50 major customers moved to Hermes.
    • Deutsche Post’s package volume grew at half the rate of Hermes in the third quarter.
    • Amazon is responsible for one in seven of all the parcels delivered in Germany.
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The results are in, and it seems the delivery company Hermes won Germany’s summer postal battle. As Deutsche Post, the state-backed behemoth, struggled with striking drivers over the summer, 50 major customers took their business to the upstart parcel service in Hamburg.

“Most them, including many well-known brands, stayed with us after the strike,” Frank Rausch, chief executive of Hermes, told Handelsblatt.

The big catches include online retailer Zalando, and fashion firms Esprit and H&M, according to Handelsblatt sources. Hermes, a subsidiary of the giant retailer Otto Group, is now preparing for a record Christmas season. The company plans to hire 5,400 seasonal workers.

“We’re anticipating sales to grow by 15 percent with larger profits than last year,” Mr. Rausch said.

At Deutsche Post, the figures aren’t so rosy. Its package volume increased by 7 percent, less than half the growth seen at Hermes. DHL, Deutsche Post’s parcel service, saw its operating profit halved.

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