Most people have experienced the feeling: a hotly anticipated delivery of a new book, mobile phone or pair of shoes ends in annoyance and frustration when the courier arrives unexpectedly early. Or late. Or not at all. Cue the receipt of one of the more irritating manifestations of modern life: the “Sorry we missed you!” card.
But one German courier firm may be about to change all that. DPD, a subsidiary of the French state postal service La Poste, is planning to do away with slots, windows and estimated days of arrival and offer exact delivery times. It’s the first major logistics firm to do so.
Its “Precise” service, accessed via an app, is expected to add €2.50 ($2.85) to delivery costs and could be operational in Hamburg and Nuremberg by the end of this monthv with nationwide roll-out by March 2018. Customers will be able to stipulate a desired time until midnight the day before delivery is scheduled, said DPD Germany chief Boris Winkelmann.
Rivals, including similarly sized Hermes, have long said the model is too complicated and too expensive.