Shopping at Germany’s largest drugstore chain, DM, is meant to be a friendly experience. Warm lighting, brightly coloured products, organic toiletries.
The chain, which has a presence on virtually every German high street, was founded by Götz Werner, who believed in a people-oriented spiritual philosophy known as anthroposophy.
But employees, suppliers and business partners report that behind DM’s genial facade, a tough-as-nails corporate attitude is increasingly coming to the fore.
For a start, consider a lawsuit filed by Mr. Werner against his longtime business partner and brother-in-law, Götz Rehn, who is chief executive of Alnatura, a range of organic products that once had an exclusive deal with DM.